It's no secret to us at People Training Solutions that customers are turning their backs to businesses that do not deliver value. Good customer service adds value! There's no way around it. No shortcuts. Customers demand value for money, or they are out of the door
And if that customer feels bad about how he or she has been treated, she will tell her friends about it. Or even worse, drop a note in a user group or other forum that is heavily trafficked.
First impressions present people with an opportunity to judge how a business operates and how considerate they are towards their customers. For example, what would you think if you and your guests had to wait several minutes in a restaurant while the waitresses on duty finished gossiping and laughing out loud about something, instead of taking advantage of the opportunity to provide you with excellent customer service and escort you to a vacant table?
People Training Solutions wil guide your staff through role play scenarios of bad practice and how to avoid them, sign up now for one of our most popular fun courses which will leave your staff eager to show you and your customers the care they deserve!